SHIPPING POLICY

​​

• Once an order is placed and accepted it cannot be changed.

• If you select payment by bank transfer, payment of the full amount must be made within 24 hours of the order. Please send a copy of the bank transfer receipt by email (JC@back2basicliving.com) or Whatsapp (8877 1753) to us within 24 hours.

• If we do not receive the bank transfer receipt within 24 hours of the order, the order will be automatically cancelled.

• Once the order is paid it is non-refundable.

• We will prepare the order based on the pick-up date you have chosen. If no delivery date is selected, we will assume you are looking to have your goods delivered as soon as possible. As certain food products are freshly made and have a limited shelf life, we are unable to exchange products with a longer shelf life if the products are not picked up on the selected pick-up date.

• In case the order is not picked up 3 days after the selected pick-up date, the order will be considered cancelled and no refund will be made.